Atlas Campers – Conversion Warranty

We want you to enjoy peace of mind with your Atlas Camper. To achieve this, we provide a comprehensive warranty on the conversion work carried out by Atlas Campers, while also setting out clear boundaries on what is and is not included. Please read this document carefully before purchase.

1. Duration of Warranty

• This warranty is valid for 12 months from the date of handover of the campervan.

• Leisure batteries supplied and installed by Atlas Campers are covered by a 3-year manufacturer warranty.

• All other third-party appliances (e.g. heaters, fridges, fans) are covered by their respective manufacturer warranties.

2. Scope of Cover

This warranty covers defects in materials and workmanship directly relating to the conversion work carried out by Atlas Campers, including:

• Cabinetry, furniture and fittings installed by Atlas Campers.

• Electrical systems installed by Atlas Campers.

• Plumbing systems installed by Atlas Campers.

• Heating and ventilation equipment installed as part of the conversion.

3. Exclusions

This warranty does not cover:

• The base vehicle, including engine, gearbox, drivetrain, suspension, brakes, bodywork, paint, or rust. The customer accepts full responsibility for inspecting and approving the base vehicle condition prior to purchase.

• Rust or corrosion of any kind, internal or external.

• Wear and tear, including upholstery, flooring, cushions, and soft furnishings.

• Damage caused by misuse, neglect, accidents, fire, theft, vandalism, or weather damage.

• Any form of consequential loss (e.g. missed holidays, accommodation costs, loss of earnings). This warranty is not insurance.

• Issues arising from modifications or repairs made by third parties. Any third-party works or modifications will void this warranty.

• Any costs incurred by using a third-party for repairs. All warranty work must be carried out by Atlas Campers at our workshop location. We do not reimburse third-party invoices.

4. Usage Conditions

To remain valid, the campervan must be:

• Used for leisure purposes only.

• Not rented out or used for hire or reward.

• Not lived in full-time.

• Driven in accordance with UK road laws.

A fair use policy of 10,000 miles per year applies during the warranty period. Excessive mileage may void the warranty.

5. Customer Responsibilities

The customer must:

• Follow all maintenance and care instructions provided in the handover pack.

• Drain water systems during freezing weather to prevent damage.

• Ensure the vehicle is serviced in line with the manufacturer’s recommendations.

• Report any suspected defects to Atlas Campers promptly.

6. Remedies

If a defect covered under this warranty occurs, Atlas Campers will, at our discretion:

• Repair the defective item; or

• Replace the defective item with an equivalent part.

All warranty work will be carried out at the Atlas Campers workshop in Buckinghamshire.

7. How to Make a Claim

To make a warranty claim, please contact Atlas Campers with:

• A description of the issue.

• Photographs or video evidence, where possible.

• Proof of purchase (original invoice).

We will respond within 7 working days with next steps.

8. Limitations

This warranty is limited strictly to the repair or replacement of defective parts as described above. It does not extend to any other costs, damages, or liabilities.